The tram driver is often misunderstood. Sometimes you get the feeling many see the driver as the ultimate evil. The driver was the executive Hand of the devil, namely, the company that dares to complain transport companies and a service offered by the established, the population was torture, with high prices, unobserved schedules and inconvenient, dirty vehicles. I would like to report in a series of blogs a few anecdotes from the life of a tram driver and awaken so maybe a little more understanding. Although it sometimes may seem as if I'd just complain, it's because of my penchant for exaggeration therefore not take it so serious.
Chapter 9 de-escalation de-escalation
means the prevention of conflicts and escalating operations and thus Feedback, or vicious circles and is the most difficult task in conflict management. (See Wiki )
I think even for me the most peaceful man who walks on this earth. Gandhi is against me as a boy. This one can say with absolute certainty of himself when some situation experienced at first hand, where it may lead to escalation of aggressive behavior. Perhaps anticipating, I'm not such a peaceful man I had always thought.
The following events are now about 7 years ago. I was 19 years old and for about half a year of driving service. I was then driving a car overnight. It was around 23:00 min clock in the 30th Clock. I stopped a stop and ran off the passengers. A control look in the mirror, everything was clear to move on. Just at the moment I approach, I heard a sudden clatter of wild bottle and an unintelligible clamor from the rear vehicle part. A look in my mirror was a bum Couple (woman and man) that his bags with bottles and other stuff gathered together and get the impression aroused to do. I thought: Well, really now, just because they are lame to get out in time I think it is not now again. We are finally set off already. For the purposes of de-escalation, I could have prevented the subsequent process, if I did not my right would have been that passengers are also a piece of wide responsibility for yourself, get out in time.
Anyway, I'm just continued on what the woman apparently quite angry, because all of a sudden I had an animal alcoholic breath in my nose. The good thing was rammed from behind to forward to me and shouted (mumbled) now: you stupid asshole. Eastern wanted out of there. By these insults, of course, I felt deeply offended. And in a fit deepest aggression, I immediately stopped between stations opened, door 1, got up and said: You are now leaving the vehicle immediately, they stupid cow. I had myself totally included authoritarian, such behavior by then I knew nothing of me. But here was my mistake that I've ever responded. If I went by in silence and then would open the doors without comment, it probably would be nothing more happened. As it was, in my
backlash ball back in their field. Now they no longer had the least desire get out and turned her anger that she so obviously had on me and the rest of the world, against the other passengers, shouting: I arrggh not go away. You're all pigs. For this purpose it was haunted in the direction of the passengers. Now it was all too late and things took their course. I left the cabin, pointed to the open door and called in the energetic tone of voice: You can now instantly the other passengers in the vehicle left in peace, or do I have to call the police. Her husband was already outside and was already uneasy with the word police and tried to convince his wife to leave the vehicle rather quickly now. She then
put himself between the door, her arms propped on the other hand with the face outside and yelled even louder now than before I go away from here do not. Arrggh. For me, this moment then ran off in slow motion. So she stood between wings and with his back to me. I lifted my foot and put it on her buttocks and pushed them out of the vehicle. I want to emphasize that I have not entered and the peak was not so hot that they would have fallen. Instead, they got the pay the balance on the road and fell on his knees. I closed the door 1 and wanted to continue. In the hope now the situation was over. It was not.
Just at the moment where my car had moved an inch forward, in front of my front window appeared a woman known to me and tugged on my windshield wipers. Arrrggh, you monster. You beat me. You come here not track. Aarrgh. Meanwhile, drove a police car, in this otherwise empty streets, past us and saw a stand is located in the start-tram and a woman screaming in front and pulled the windshield wiper. The police car stopped and the policemen got out. I decided to interrupt my Anfahrbemühungen to leave the vehicle and tell the police the situation. The woman was already in the process now to accuse me of having violated and that I should get a display, etc. But the two policemen were really great. One woman steered the first time aside and gave her to understand she should now be quiet. Whereupon the other said it clearly: And you, they tell us now what happened. Meant I was.
I thought to myself at this moment only: How do you tell the fittest now that you've met the woman from the vehicle? Truthfully, I described how it had come to this escalation. That she was not got out in time, then became very angry, I then asked to leave the vehicle and it has started to insult the passengers and spit. I then selected for the final formulation: Then I showed her where the exit is. From door 1 then some eavesdropping passengers shouted: Exactly. Right. And we can all attest. In that moment I was really happy. The two police officers took the woman and I could go on. Then came yet some passengers to the front and praised me that I would have done great. Sun courageous and brave. I asked myself at the moment only, as is also well could still be found. I had behaved myself totally wrong. First, I referred to the provocations of the woman and then they have provoked both where I wanted to point the vehicle, exposed before the other passengers. And then I have also pushed out of the vehicle. Therefore, the praise was in that moment lead me more unpleasant than pleasant.
This evening I noticed anyway, that one finds out only in extreme situations how to react. Before that I would have never thought that I would do something and someone from the path of nudges.
